Delivery Policy

Thank you for shopping with us! We strive to provide a seamless and timely delivery experience for all our customers. Below are the details of our delivery policy:

1. Processing Time: All orders are processed within 1-2 business days after payment is received. Orders are not processed on weekends or holidays.
2. Delivery Time:
   • Standard shipping typically takes 5-7 business days.
3. Delivery Address: Please ensure your delivery address is correct at the time of purchase. We cannot change the address once the order has been processed.
4. Shipping Delays: While we aim to deliver your order on time, delays may occur due to factors beyond our control, such as weather, shipping carrier issues, or customs procedures for international orders.
5. Damaged or Lost Packages: If your order is damaged during transit, please contact our customer support team within 3 days so we can replace your goods, after 3 days we are not responsible for any damage goods.

If you have any questions or need assistance with your order, please feel free to reach out to us at luz@positivelivinguae.com

Thank you for choosing us, and we hope you enjoy your purchase!